The landscape of pet buying behavior has undergone significant shifts in recent years, particularly in the wake of the COVID-19 pandemic. More pet owners’ spending habits are stabilizing, with less reporting increases to their overall pet expenditures since 2022. This suggests that pet owners are settling into new spending patterns, which is valuable information for businesses looking to understand and cater to their customer base.
Where do Pet Owners Shop in 2024?
In the National Pet Owners Survey, which APPA now conducts annually, pet care buyers were asked where they make their purchases.
- Nearly 80% of all dollars spent on pet care are spent by omni-shoppers, and 57% of buyers shop both in-store and online1
- 39.7% of buyers exclusively buy in-store1
- 3.35% of buyers exclusively buy online1
Online Purchasing Remains an Important Pet Retail Channel
Pet Spending Grows Modestly Alongside Inflation
At the end of 2023, more than 113 million households were buying pet products, with an average value per buyer of $738. That’s a 7.4% increase over the previous year and rising.4 As of 2024, “spending habits are stabilizing, with less reporting increases to their overall pet expenditures since 2022.”5 Inflation is likely a significant factor influencing pet owners' decision to spend less. Despite this, it's noteworthy that employment for pet owners has remained relatively stable, with most indicating that the economy has not adversely affected their employment status. Nevertheless, 19% of pet owners have reported experiencing some form of employment disruption, such as reductions in hours or furloughs, which could further contribute to the decrease in spending.6
Branding Plays a Big Part in Purchasing Decisions
Discover More Pet Owner Spending Trends with APPA’s Strategic Insights Report
Access more detailed data on pet owner consumer behavior when you access APPA’s report, APPA’s State of the Industry 2024: Strategic Insights from the National Pet Owner Survey for economic insights, pet owner spending habits, and pet ownership trends.
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